Support

You choose a role when you create your account. Pick the one that describes you:

• Guardian — you're coordinating care for a loved one. You create the care plan and build the family circle around them.
• Family Caregiver — you help care for a loved one. You follow their care plan, log tasks and medications, and stay in touch with the family circle.
• Professional Caregiver — you provide care services to families. You apply when you sign up, then manage your visits, schedule, and availability.
• Care Recipient — you're the person receiving care. You can keep your own care plan, track your medications, and keep your loved ones informed.

Each account has one role, and it can't be changed in the app. If you picked the wrong role, email support@vytier.com from the address on your account and we'll help.

Vytier works on iPhone, on Android, and in your web browser at app.vytier.com. You sign in with the same account everywhere. A few features need the phone app: signing in with Face ID or fingerprint, push notifications, and connecting a wearable.

English, Español (Spanish), हिंदी (Hindi), தமிழ் (Tamil), and తెలుగు (Telugu). You choose a language the first time you open the app, and can change it anytime under Profile → App Settings → Language. A few screens are still shown in English only.

On the sign-in screen, tap Forgot Password?, enter your email, and tap Send Verification Code. Enter the 6-digit code we email you, then choose a new password and tap Update Password.

Check your spam or junk folder, and make sure you entered the right email address. If it still hasn't arrived after a minute, tap Resend OTP on the code screen.

Go to Profile → Account → Change Password.

Yes, in the iPhone and Android apps. Tick Remember Me when you sign in, then tap Enable when the app asks to turn on biometric login. Next time, tap Sign in with Biometrics.

As a Guardian, open the Recipients tab and tap +. Enter their email and tap Invite to send them an invitation. If they don't use email, tap Add Manually and fill in their details yourself.

As a Guardian, open the Recipients tab, tap ⋯ next to your Care Recipient, and choose Manage Careteam. Then tap Invite Family Caregiver or Invite Caregiver and search by their email address. If they don't have a Vytier account yet, the app offers to invite them to join.

Sign in to Vytier with the email address the invitation was sent to. If you don't have an account yet, sign up with that address first. On your home screen, open Pending Invitations and tap Accept or Reject. The invitation email itself doesn't have accept buttons.

In the Recipients tab, tap ⋯ next to them and choose Remove from caseload. You can remove them from your list only, or also cancel their care plan.

A Guardian answers a short care assessment about the Care Recipient, reviews the suggested plan, adds any tasks, and taps Confirm Care Plan. A Care Recipient can do the same for their own care. To change it later, tap ⋯ and choose Edit Care Plan.

Tap a task to check it off. Only the person who completed a task can uncheck it. For medications, open Manage Medications and tap Mark taken or Skip for each dose.

Open the Calendar, tap Book Appointment, choose a time, and tap Confirm Booking. A visit with a Professional Caregiver shows as Pending Approval until they accept it from their Schedule.

Open the Messages tab. You can message people one-to-one, and each family circle also has a group conversation. Messages arrive in real time.

From your dashboard, tap Start Visit, then Clock In. During the shift you can complete care tasks and tap Add Care Note. When you're finished, tap Clock Out.

From your dashboard, tap Set Availability and then Add Available Hours. To block out days you can't work, open Personal TimeOff and tap Add PTO.

Yes. A Care Recipient can connect a wearable in the iPhone or Android app, through Apple Health on iPhone or Health Connect on Android. Any device that shares data with those, such as Apple Watch, Fitbit, Garmin, Galaxy Watch, or Oura, can sync its readings automatically. Others in the family circle can then see those vitals. Wearables can't be connected from the web app.

The iPhone and Android apps send push notifications after you sign in. To turn them on or off, use your phone's settings for the Vytier app.

Email privacy@vytier.com from the address on your account and tell us what you'd like. Our Privacy Policy explains what happens to your information when your account is deleted.

Only members of your family circle, based on their role and the access they've been given. We don't sell your data. Our Privacy Policy has the full details.

No. Vytier helps families organize care. It doesn't diagnose or treat any condition, and it isn't a substitute for professional medical advice. In an emergency, call your local emergency number.